Membership

Joining & Subscriptions

Why is the Club using an on-line Membership System?

The Club has over 330 memberships comprising over 700 members, and considerable effort has historically been required to manually administer this data.

In 2016 it implemented a system called WebCollect which is an internet based membership system. This was originally developed in 2010 for sailing clubs, but is now used extensively by sporting clubs, charities and professional bodies across the UK to manage their membership records and subscriptions.

The main benefit for the Club is that it will considerably reduce the administration overhead by enabling new membership applications and membership renewals to be performed on-line by members in much the same way as they would purchase products from on-line retailers such as Amazon.

The system also allows members to update their details e.g. address, contact numbers etc. on-line, and will delivers cost savings to the Club by reducing the amount of paperwork and postage incurred every year at renewal time.

The system can also be used to collect bookings for events and socials and this may be rolled out at a future date.

Do I have to purchase and renew my membership on-line through WebCollect?

To reduce costs, the club actively encourages members to use WebCollect wherever possible, but recognises that not everyone likes to transact using the Internet, so the system has also be configured to enable membership applications and renewals to optionally be processed using forms sent through the post.

Please contact the Membership Secretary  if you would prefer to "opt out" of using WebCollect, and continue to manage your membership through the post.

What do I need to do to be able to use WebCollect?

All you need is a valid e-mail address which is used to login to your WebCollect account. You will also need to set up a password of your choice.

WebCollect accounts for all existing members as of June 2016 have been set up by the administrator, and accounts for new members are set up automatically when they purchase their membership on-line.

Please be aware that for technical reasons your WebCollect Account Login id (i.e. e-mail address) and password is different to the Login id and password you use to access the SYC members side of the SYC Website.

Please note that is very important that the Club maintains an up to date record of your e-mail address, because unless you have "opted out" (as explained above), your membership renewal will be sent to this e-mail address every year.

The e-mail address you previously provided to the Club has already been set up in WebCollect, but if you believe this may be out of date, please contact the Membership Secretary

Please also ensure your spam/junk filters are set up to allow e-mails to be received from [email protected]

What payment methods are available?

The club's preferred method is Bank Transfer as this minimises effort for the membership secretary and is inexpensive to process. If preferred, payments can also be made by Cheque. Cash payments are not normally accepted.

WebCollect will support Debit/Credit Card and PayPal payments, but because the club processes a very small number of transactions, the costs of using these methods are quite high. The club is currently investigating the feasibility of this, but if adopted, the additional costs would have to be passed on to the member

Are my details safe when using WebCollect

Absolutely. All personal and banking details are protected in much the same way as for any other Internet retailer. The following is an extract from the WebCollect site.

"All personal, including any card, details are fully encrypted using 256 bit SSL encryption. We are fully compliant with Payment Card Industry standards (PCI DSS) and are a registered Data Controller under the Data Protection Act. We will not share your members' information with any third parties, except for the limited purpose of processing payments. We will not contact your members for marketing purposes, ours or anyone else's.

I'm not sure how to use WebCollect, what help is available?

The system automatically leads the user through the pages that need to be filled in according to the products that have been selected.

These should contain all of the necessary information and prompts to guide the user through the process, but if you have any queries, please feel free to call the Membership Secretary  for further advice.

on 10/10/2015 by Aidan Whiteley